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FAQ

Info

Can’t find the answers you’re looking for? Email us at [email protected] or text us at 415-980-7482!

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How much does shipping cost?

We offer FREE U.S. ground shipping on orders over $30. Please note that the order total must be over $30 after a discount code is applied to qualify for free shipping. Read more about shipping here.

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When will my order ship?

Due to extremely high order volume, please note that orders may experience shipping delays.


Once we receive your order, we start working on it right away! All orders are subject to verification and approval and may take up to 48 business hours to process before shipping. Please note we do not ship on Saturdays, Sundays or holidays. Orders placed on Friday after 3pm PST, Saturday or Sunday will be processed by our warehouse the following business day.

Read more about shipping here.

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Do you ship internationally?

Yes! We ship to most countries worldwide. Read more about international rates & delivery times and additional taxes and duties?that may be charged by Customs.

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Will I be charged international duties and/or taxes?

International shipments are subject to duties and fees that vary by country and are based on the value of your order.?The amount calculated depends on the destination country's tax and valuation method.

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What's your return/exchange policy on sale items?

All sale items are final sale and may not be returned or exchanged. Read our full Return Policy here.

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Can I change an order after I've placed it?

We may be able to cancel or edit the address on your order within a short window. If this is something you’d like to do, email [email protected] as soon as possible!

We are unable to add items or adjust quantities on orders that have already been placed. Read more about orders here.

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Do you offer gift receipts?

Product prices are never included on the packing slip included with orders, so gift away! You can also provide a personal message at checkout :)

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Do you make price adjustments?

We're happy to issue a one-time price adjustment for items purchased from www.broomstar.com or BAGGU retail stores that go on sale within 7 days of purchase. A refund for the price difference will be issued via the original method of payment. Please send an email to [email protected] to request a price adjustment.

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Promotions & Coupons

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To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

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Only one promotion can be applied.

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